Healthcare Account Customer Support Professional
8 hours ago
Neksjob Corporation is a leading provider of healthcare services, committed to delivering exceptional customer experiences.
Job DescriptionWe are seeking a skilled Customer Service Representative (Healthcare Account) to join our team. As a key member of our customer support team, you will play a vital role in ensuring the satisfaction of our customers and health providers.
Key Responsibilities:- Handle inbound calls from customers and health providers with empathy and professionalism.
- Assist customers with requests for doctor's appointments, medicine replenishment, health insurance claims, and other related inquiries.
- Answer questions about health insurance coverage and provide accurate information to ensure seamless service delivery.
- Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
- A minimum of a 2nd year college undergraduate degree or equivalent experience in a call center environment.
- Prior experience in a business or medical-related field is highly desirable.
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