Service Delivery Expert
1 week ago
Job Opportunity
ECLARO is seeking a highly skilled Service Delivery Expert to join our team. As a key member of our support team, you will be responsible for delivering exceptional service to our clients.
Responsibilities:
- Handle customer inquiries and provide accurate information about products and services
- Assist customers in resolving account-related issues or concerns
- Process transactions and maintain accurate customer records
- Ensure customer satisfaction by delivering prompt and efficient service
- Escalate complex issues to appropriate departments for further assistance
Requirements:
- A college graduate with a background in Customer Experience Solutions or a related field
- At least 12 months of experience in the Customer Experience Solutions industry
- Excellent communication, problem-solving, and multitasking skills
- Ability to work on a rotating schedule, including night shifts, weekends, and holidays
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A supportive and dynamic team environment
- Continuous training to enhance your skills
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