Service Delivery Expert

1 week ago


Cebu City, Central Visayas, Philippines ECLARO Full time

Job Opportunity

ECLARO is seeking a highly skilled Service Delivery Expert to join our team. As a key member of our support team, you will be responsible for delivering exceptional service to our clients.

Responsibilities:

  1. Handle customer inquiries and provide accurate information about products and services
  2. Assist customers in resolving account-related issues or concerns
  3. Process transactions and maintain accurate customer records
  4. Ensure customer satisfaction by delivering prompt and efficient service
  5. Escalate complex issues to appropriate departments for further assistance

Requirements:

  1. A college graduate with a background in Customer Experience Solutions or a related field
  2. At least 12 months of experience in the Customer Experience Solutions industry
  3. Excellent communication, problem-solving, and multitasking skills
  4. Ability to work on a rotating schedule, including night shifts, weekends, and holidays

What We Offer:

  1. A competitive salary and benefits package
  2. Opportunities for career growth and development
  3. A supportive and dynamic team environment
  4. Continuous training to enhance your skills


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