Customer Experience Manager

3 days ago

Marikina City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱25,000 - ₱50,000

Seeking an exceptional Customer Experience Specialist to provide outstanding service to users via in-app live chat, phone, and email.

This critical role involves providing solutions to complex problems, collaborating with internal stakeholders, and documenting all customer interactions.

The ideal candidate will have:

  • Exceptional verbal and written communication skills
  • Emotional intelligence and empathy
  • Critical thinking and problem-solving mindset
  • Proficiency in Zendesk and telephony systems
  • A strong commitment to delivering exceptional customer service

Responsibilities:

Customer Experience:

  1. Provide timely and effective resolutions to customer inquiries
  2. Collaborate with internal stakeholders to gather information and resolve issues

Problem-Solving:

  1. Think critically to solve complex problems
  2. Take ownership of issues from start to finish

Documentation & Reporting:

  1. Meticulously document all customer interactions and resolutions
  2. Identify recurring issues and suggest improvements

Benefits:

100% remote work environment

Opportunity to work with a highly experienced founders team

Great self-improvement-driven culture

Ability to continuously learn and improve

],

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