Chief Customer Experience Officer

2 days ago

Marikina City, National Capital Region, Philippines beBeeEnterpriseCustomerSuccessManager Full time $80,000 - $100,000
Job Overview

We are seeking an Enterprise Customer Success Manager to join our team. Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts.

The role involves developing strong relationships with customers, understanding their objectives, and aligning expectations by suggesting relevant services and products, alleviating pain points, and drawing collaboration roadmaps.

  • Onboard new customers, introduce products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, etc.
  • Coordinate complex projects with developers, IT managers, and decision-makers.
  • Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
  • Manage a customer portfolio, identify growth opportunities and renewal risks.
  • Conduct weekly customer and business reviews with cross-functional teams.
  • Advocate for customers internally and influence product roadmaps and processes.
  • Support customers through reactive ticket requests.
  • Create campaigns targeting multiple customers via digital touchpoints.
Required Skills and Qualifications
  • Minimum 5 years of experience related to IT, Linux OS, data applications, storage, cloud, networking, security, migration, IoT.
  • Excellent presentation skills for complex software discussions.
  • Experience improving internal processes and delivering projects on time.
  • Team player with ability to interact across departments and levels.
  • Knowledge of agile methodologies.
  • Proficiency in English, with additional languages like Spanish and Portuguese a plus.
About the Opportunity

This is an exciting opportunity to join a pioneer in open source, publishing Ubuntu and leading in AI, IoT, and cloud platforms. We value excellence and support remote work since 2004.

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