Global Renewals Leadership Role

2 weeks ago


Makati City, National Capital Region, Philippines Sophos Full time
Job Description

This Senior Manager, Renewal role plays a critical part in driving customer retention and growth across multiple territories, regions, and countries. You'll lead a team of Renewals Account Managers to achieve and exceed renewal rate and ACV business targets, reporting to the VP, Global Renewals. In this leadership role, you'll enable, support, and coach account management sales professionals, provide accurate business forecasting, and contribute as a key member of the theater renewals leadership team.

  • Team Leadership: Mentor a team of Renewals Account Managers, providing sales leadership, guidance, coaching, and accountability to achieve business targets.
  • Strategic Planning: Collaborate with new business sales counterparts to ensure a coordinated strategic sales plan is defined and executed, enhancing the overall customer experience through partnerships.
  • Retention: Drive retention by identifying renewal risks and partnering with customer success teams and reseller partners to mitigate those risks, maximizing renewal rates.
  • Expansion: Identify upsell, cross-sell, and expansion opportunities within the existing customer base while managing contract renewals.


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