Senior Manager, Contract Renewal

1 week ago


Makati City, National Capital Region, Philippines Sophos Full time
Responsibilities
  • Lead and mentor a team of Renewals Account Managers, providing sales leadership, guidance, coaching, and driving accountability to achieve business targets.
  • Collaborate with new business sales counterparts to define and execute a coordinated strategic sales plan, enhancing the overall customer experience through partnerships.
  • Drive retention by identifying renewal risks and partnering with customer success teams and reseller partners to mitigate those risks, maximizing renewal rates.
  • Identify upsell, cross-sell, and expansion opportunities within the existing customer base while managing contract renewals.
  • Foster strong relationships with key customers, partners, and distributors, ensuring their satisfaction and addressing any concerns promptly.


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