Renewals Team Lead Manager
1 week ago
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company operates in the cybersecurity industry, providing innovative services, technologies, and products to customers worldwide.
The Renewals Team Lead will lead a team of sales professionals responsible for ensuring the ongoing retention and growth of our customer base across various territories, regions, and countries.
Key Responsibilities:- Team Leadership: Lead and mentor a team of sales professionals, providing guidance, coaching, and driving accountability to achieve business targets.
- Strategic Planning: Collaborate with new business sales counterparts to ensure a coordinated strategic sales plan is being defined and executed, enhancing the customer experience through partnerships.
- Risk Management: Identify where renewal risk occurs and partner with customer success and reseller partners to mitigate that risk, leading to maximizing renewal rates.
- Upsell and Cross-sell: Identify opportunities within the existing customer base during contract renewals to upsell, cross-sell, and expand revenue streams.
- Customer and Partner Engagement: Foster strong relationships with key customers, partners, and distributors, ensuring their satisfaction and addressing any concerns promptly.
Requirements:
- Degree in business, sales, or marketing, or relevant work experience.
- Proven track record of overachievement in a consultative and matrixed selling environment.
- Demonstrated success managing and growing sales teams with a focus on recurring revenue/ARR.
- Strong understanding of subscription-based business models.
- Previous leadership experience, including first-line management experience.
- Excellent communication and negotiation skills.
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