Renewal Manager

1 week ago

Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a leading provider of advanced in-store analytics for the retail industry. Through AI-powered analytics, real-time data collection, and cutting-edge technology with a focus on delivering data-driven insights, they enable retailers to optimize store performance, enhance customer experiences, and drive sales growth. This helps businesses make informed decisions to stay competitive in the ever-evolving retail landscape.

About the Role

The Renewal Manager is responsible for owning all pre-renewal processes to ensure efficient and seamless execution of renewal invoices. This role collaborates closely with Customers, Retail Engagement Managers, Account Directors, and Sales Ops to manage a busy pipeline of renewals, proactively mitigate risks, and ensure a seamless and positive customer experience.

Work hours: Monday - Friday, 8AM - 4PM PST (11PM - 7AM MNL Time)

Work set-up: Remote

What you'll do

  • Work with cross-functional teams to identify the appropriate customer contacts for renewals
  • Send renewal quotes to customer contacts
  • Work with customer teams to secure all renewal related purchase orders (POs).
  • Serve as the main point of contact for all renewal-related questions (Own and manage each project from start to end)
  • REMs should be looped in as needed to resolve any sales related concerns (Pricing, etc) from the customers (REMs will introduce the Renewal Manager to customers).
  • Prepare co-termed renewal analysis if received notification from customer/REM that the accounts plan to co-term in the near future.
  • Obtain active license reports from the cloud (CAM Inventory Export) and filter for software licenses.
  • Compare the license report with NetSuite (NS) to identify and resolve variances.
  • Check Salesforce (SFDC) for renewal software pricing and confirm whether the account has a co-term date and correct uplift percentage.
  • If the customer expresses concerns, escalate the issue to REM and AD; legal review may be required for quote language updates.
  • Create renewal opportunities and collaborate with Sales Ops to create quotes, ensuring alignment of pricing, quote term, billing address, etc.
  • Proactively follow up with customers for POs to streamline the handoff to the billing/collections team for final processing.
  • Escalate delays in obtaining renewal po's to the Account and Collection teams
  • Manage a high-volume renewal pipeline, ensuring timely follow-ups and execution alongside ADs and REMs.
  • Provide an exceptional customer experience through thorough and prompt responses to all inquiries Track and report on renewal progress, identifying bottlenecks and opportunities for process improvement.
  • Ability to comfortably discuss the renewal process along with challenges and opportunities for improvement with customers, often executive level stakeholders
  • Ability to identify appropriate communication medium to move swiftly towards resolution, e.g. email vs phone call
  • Flexibility to join calls, periodically at times outside of one's own traditional working hours, to accommodate customers' time zones and schedules

What You Bring

  • Proven experience in contract renewals, customer success, or sales operations in a SaaS or tech environment.
  • Proven experience in project management and in a SaaS or tech environment.
  • Above average Excel skills
  • Strong understanding of billing, licensing, and renewal processes in NetSuite, Salesforce, and other relevant tools.
  • Excellent communication and relationship-building skills, particularly with executive-level stakeholders.
  • Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving renewal roadblocks.
  • Ability to manage multiple renewal cycles simultaneously, ensuring efficiency and accuracy.
  • Comfortable working cross-functionally with Sales, Legal, Finance, and Customer Success teams.
  • Attention to details is needed when analyzing and comparing data from different systems such as Salesforce, Netsuite, etc

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
  • Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.
#J-18808-Ljbffr

  • Renewal Portfolio Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    About PenbrothersWe are an HR and remote talent management partner that connects talented Filipinos with global opportunities in high-growth startups and dynamic companies. Our goal is to empower individuals to work from the comfort of their own homes while delivering exceptional results.About the ClientOur client is a leading provider of advanced analytics...

  • Renewal Process Improvement Manager

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    We're looking for a skilled Renewal Manager to join our team. The ideal candidate will have proven experience in contract renewals, customer success, or sales operations in a SaaS or tech environment. Additionally, they should possess strong problem-solving and analytical skills, with a proactive approach to identifying and resolving renewal roadblocks.

  • Renewal Operations Coordinator

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    The Renewal Manager plays a critical role in our organization, overseeing all pre-renewal processes to ensure efficient execution of renewal invoices. This position collaborates closely with customers, Sales Engagement Managers, Account Directors, and Sales Ops to manage a busy pipeline of renewals, proactively mitigate risks, and deliver a seamless and...

  • Contract Renewal Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time

    About PenbrothersWe're an HR and remote talent management partner that empowers individuals to work from the comfort of their own homes while delivering exceptional results. Our goal is to connect talented Filipinos with global opportunities in high-growth startups and dynamic companies.About the ClientOur client is a leading provider of advanced analytics...

  • Contract Renewal Coordinator

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Vertiv Co Full time

    Job Description:The Contract Renewal Coordinator will be responsible for ensuring the successful renewal of service contracts with existing customers.This role requires excellent communication and organizational skills, as well as the ability to work effectively with internal stakeholders.Key Responsibilities:Coordinate with internal teams to develop and...

  • Renewable Energy Project Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Jacobs Engineering Group Inc. Full time

    Mandate: Jacobs is seeking a seasoned Civil QC Superintendent to lead the quality control efforts on our renewable energy projects in the Philippines. The ideal candidate will have a strong background in civil engineering, preferably with experience in solar and/or battery energy storage system construction.Key Responsibilities:Develop and implement quality...

  • Renewal Sales Management Executive

    7 days ago

    Makati City, National Capital Region, Philippines Sophos Full time

    About the OpportunitySophos is seeking a highly skilled Senior Manager, Renewal Sales, to join our Global Renewals team. In this role, you'll lead a team of Renewal Account Managers to achieve and exceed business targets, focusing on recurring revenue/Annual Recurring Revenue (ARR) growth.As a key member of our team, you'll collaborate with new business...

  • Sales Renewal Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Dentsu Myco Services, Inc. Full time

    Digital Operations SpecialistWe are looking for a Digital Operations Specialist to join our team at Dentsu Myco Services, Inc.The ideal candidate will have a strong understanding of digital marketing platforms, experience in sales operations, and excellent communication skills.About the Role: Manage Google Marketing Platform product renewals and activations...

  • Senior Renewal Team Manager

    7 days ago

    Makati City, National Capital Region, Philippines Sophos Full time

    About the RoleSophos is a global leader in advanced security solutions, and we're seeking an experienced Senior Manager to lead our renewal sales team. As a key member of our Global Renewals team, you'll play a critical role in driving customer retention and growth across multiple territories.Reporting to our VP of Global Renewals, you'll be responsible for...

  • Strategic Account Renewal Manager

    1 week ago

    Makati City, National Capital Region, Philippines Sophos Full time

    Sophos, a leader in cybersecurity solutions, is seeking a Strategic Account Renewal Manager to drive business growth and customer satisfaction.About the RoleThis individual contributor sales role is responsible for achieving sales targets by reaching renewal rate, renewal ACV, and renewal billings targets in a prescribed territory. The successful candidate...

  • Renewable Energy Engineer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Mobi Solar Philippines Inc Full time

    About the RoleMobi Solar Philippines Inc is seeking a highly skilled Renewable Energy Engineer to join our team.The successful candidate will be responsible for designing solar PV systems, including residential, commercial, and utility-scale projects. The ideal candidate will have hands-on experience with solar PV design tools such as PVsyst, AutoCAD,...

  • Senior Manager, Renewal

    3 weeks ago

    Makati City, National Capital Region, Philippines Sophos Full time

    Hybrid - Makati 1-3 Yrs Exp Bachelor ContractJob DescriptionDescriptionAbout UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services,...

  • Renewals Specialist Manager

    1 week ago

    Makati City, National Capital Region, Philippines Sophos Full time

    About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed...

  • Renewable Energy Project Director

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Mobi Solar Philippines Inc Full time

    Job DescriptionAs a seasoned Solar Project Development Manager, you will lead the development of photovoltaic projects from inception to completion. Your expertise in project management and solar industry knowledge will ensure timely execution and quality control.About UsMobi Solar Philippines Inc is a leading provider of renewable energy solutions. We are...

  • Renewal Sales and Partnerships Manager

    1 week ago

    Makati City, National Capital Region, Philippines Sophos Full time

    About the Job:We're seeking a highly skilled and motivated Renewal Sales Specialist to join our team at Sophos, a leading provider of advanced security solutions. As a Renewal Sales Specialist, you will be responsible for managing and analyzing the renewal process for our key partners' existing customer base, driving revenue growth from existing customers,...

  • Senior Manager, Contract Renewal

    1 week ago

    Makati City, National Capital Region, Philippines Sophos Full time

    ResponsibilitiesLead and mentor a team of Renewals Account Managers, providing sales leadership, guidance, coaching, and driving accountability to achieve business targets.Collaborate with new business sales counterparts to define and execute a coordinated strategic sales plan, enhancing the overall customer experience through partnerships.Drive retention by...

  • Sales and Renewals

    5 hours ago

    Makati City, National Capital Region, Philippines OpenText (Philippines), Inc. Full time

    OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Renewable Energy Project Manager

    6 days ago

    Makati City, National Capital Region, Philippines Ugep Energy Full time

    **Company Overview**Ugep Energy is a leading provider of renewable energy solutions. We are committed to delivering innovative and sustainable energy projects that meet the needs of our clients.**Job Description**We are seeking an experienced Renewable Energy Project Manager to lead our utility-scale solar projects. The successful candidate will have prior...

  • Global Renewals Strategist

    1 week ago

    Makati City, National Capital Region, Philippines Sophos Full time

    About Our MissionSophos is committed to protecting more than 600,000 organizations worldwide from cyber threats. We believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might...

  • Renewable Energy Manager

    1 week ago

    Makati City, National Capital Region, Philippines Alternergy Holdings Corporation Full time

    Job Title: Renewable Energy ManagerAbout the Role:We are seeking a highly skilled Renewable Energy Manager to join our team at Alternergy Holdings Corporation. As a key member of our operations team, you will be responsible for the overall management and oversight of our Solar PV Plant.Solar PV Plant Operation and MaintenanceSolar PV Plant Performance...