Client Service Officer Lead

6 days ago


Quezon City, National Capital Region, Philippines Intogreat Solutions Full time
Job Summary
As a Client Service Officer, you will be responsible for providing exceptional customer service to clients across various industries. Your primary objective will be to ensure seamless interactions with clients, addressing their queries, and delivering tailored solutions that meet their unique needs.

Key Responsibilities:
• Assist clients in navigating their journey, resolving problems efficiently, and ensuring first call resolution
• Process online and manual enquiries related to system issues, policy changes, quotes, complaints, claims, and requests for modifications to current policies
• Collaborate with the finance department to reconcile accounts and manage payment allocations
• Maintain accurate records, including sales transactions, manual renewals, debtor lists, and compliance documentation

About Us
Intogreat Solutions is a global company operating in AU, NZ, USA, UK, and the Philippines. We specialize in offshore professional staffing solutions for small and medium-sized businesses, focusing on Insurance, Home Loans, Financial Planning, Contact Centers, Banking, and Accounting.

Why Intogreat?
At Intogreat Solutions, we offer a competitive compensation package, paid time off, wellness programs, career growth opportunities, and a supportive leadership team. Join us in shaping the future of our industry

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