Senior Client Services Manager
7 days ago
The GPS Client Management Ops is a key component of GPS Operations, delivering a centralized operations utility for HSBC's Corporate Digital Channels. This includes supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across various regions.
The team caters to CMB and GB&M customers of HSBC, providing service and support for the customer digital lifecycle across GPS, GTRF, and HSS products. The COE focuses on wider business activities performed by GPS Client Management, including Client Implementation, Client Servicing, and corporate card activities.
Key Responsibilities:
- Lead and motivate CMO Client Service teams in Manila, ensuring client expectations are exceeded.
- Implement company programs, manage department performance, and initiate improvement initiatives to provide quality service to customers and improve operation efficiency.
- Be a Trusted Advisor for the business and contribute to the GPS Ops strategy globally, identify synergies, promote collaboration, and drive execution.
- Support the GPS Ops front, middle, and back office teams service model execution and drive model streamlining, re-engineering, and transformation.
- Develop close and supportive relationships with business counterparts and ensure sufficient staff and other operational resources are available to meet projected volumes.
- Develop subordinates towards establishing a staff succession plan and facilitate adherence to Group compliance and audit requirements.
Requirements:
- Strong Contact Centre, Operational Management, Change Management experience (7+ years).
- Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals.
- Ability to ensure smooth, customer-oriented operations in an ever-changing environment.
- Strong organization and planning skills along with the ability to handle capacity and MI reporting.
- Demonstrated analytical abilities and experience of implementing WFM tools and techniques will be an advantage.
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Client Services Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeClient Services Manager is a new position within the company and will work with the Senior Director for Operations. The primary responsibility of the Client Relationship Manager is to ensure that our client(s) are provided the ultimate service. The Client Relationship Manager will be singularly focused on the ship-to's of this one (or few) client(s)...
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Client Services Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeClient Services Manager is a new position within the company and will work with the Senior Director for Operations. The primary responsibility of the Client Relationship Manager is to ensure that our client(s) are provided the ultimate service. The Client Relationship Manager will be singularly focused on the ship-to's of this one (or few) client(s)...
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Senior Financial Services Manager
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Client Services Manager
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Client Services Manager
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