Customer Service and Operations Lead

5 days ago


Quezon City, National Capital Region, Philippines Avanteph Staffing and Consultancy Inc. Full time

Avanteph Staffing and Consultancy Inc. is seeking a Customer Service and Operations Lead to manage our customer-facing operations and drive business growth.

Key Responsibilities
  • Serve as the primary point of contact for key clients, addressing inquiries, resolving issues, and providing updates on shipments.
  • Ensure a high level of customer satisfaction by proactively identifying and resolving potential problems.
  • Develop and implement customer service policies to improve response times and service quality.
  • Collaborate with the sales team to support business development efforts and onboard new clients.
Requirements
  • Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field.
  • Excellent communication and customer service abilities.
  • Strong problem-solving and decision-making skills.
  • Proficiency in logistics software and Microsoft Office Suite.


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