Current jobs related to Sr. Client Services Director - Quezon City, National Capital Region - Manpower Core Group Inc.

  • Sr. Client Services Director

    3 days ago

    Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    The Client Services Director to support our team in Commonwealth Ave., Quezon City. In this role,you'll be working with the Senior Director for Operations, handling Client Relationship Management. You will ensure that our client(s) are provided with excellent customer service.As a Client Services Director you will: Serve as the "Point of Contact" for our...

  • Sr. Client Services Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines ManpowerGroup Full time

    The Client Services Director to support our team in Commonwealth Ave., Quezon City.In this role,you'll be working with the Senior Director for Operations, handling Client Relationship Management.You will ensure that our client(s) are provided with excellent customer service.As a Client Services Director you will:Serve as the Point of Contact for our client...

  • Procurement Sr. Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time

    Duties and ResponsibilitiesAssists the Finance Sr. Director and the Sr. Procurement Manager in developing and implementing sourcing strategies, policies, and procedures.Assists the Finance Sr. Director and the Sr. Procurement Manager in finding ways to reduce procurement costs and improve efficiency.Assists the Finance Sr. Director and the Sr. Procurement...

  • Sr. Operations Director

    4 days ago

    Quezon City, National Capital Region, Philippines beBee Careers Full time

    Call Center Strategic LeaderAs a Sr. Operations Director, you will play a crucial role in planning and implementing call center strategies that meet the needs of our customers. Your primary objective is to ensure that all Account/Program Leads are monitored and managed effectively to achieve targets and objectives.Key Responsibilities:Develop and implement...

  • Senior Client Services Director

    4 days ago

    Quezon City, National Capital Region, Philippines beBee Careers Full time

    **Job Title:** Senior Client Services DirectorJob Summary:We are seeking a highly skilled and experienced Senior Client Services Director to lead our client relationships and drive business growth. The ideal candidate will have a strong background in account management, excellent communication and leadership skills, and the ability to analyze and develop...

  • Director of Client Relationships

    4 days ago

    Quezon City, National Capital Region, Philippines beBee Careers Full time

    Job SummaryThe Client Services Director position is responsible for supporting our team in Commonwealth Ave., Quezon City. In this role, you'll be working closely with the Senior Director for Operations to handle Client Relationship Management.

  • Director of Client Services

    3 days ago

    Quezon City, National Capital Region, Philippines beBee Careers Full time

    The Associate Director, Operations is responsible for ensuring client satisfaction through the delivery of solutions based on contractual requirements.Key ResponsibilitiesProvides a focal point within the project delivery structure for client-specific issues.Ensures the overall project plan, budget, structure, schedule, and staffing requirements for the...

  • Operations Director

    3 days ago

    Quezon City, National Capital Region, Philippines beBee Careers Full time

    Job Description:Sr. Director of OperationsThe Senior Director of Operations is a leadership position responsible for overseeing the efficient and effective management of multiple teams.Key Responsibilities:Execute strategic plans to improve accounts receivable resolution and client service level agreements (SLAs)Leverage technology and talent to drive...

  • Sr. Operations Director

    3 days ago

    Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; Managing All Account/Program Leads.Essential Functions and Responsibilities: Responsible for Monitoring and Managing all Account / Program leads to ensure that they are all reaching their targets and achieving their...

  • Sr. Operations Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines ManpowerGroup Full time

    Position Purpose:Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing all Account/Program Leads.Essential Functions and Responsibilities:Monitor and manage all Account / Program leads to ensure targets and objectives are met.Determine call center operational strategies through needs...

Sr. Client Services Director

1 month ago

Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time
The Client Services Director to support our team in Commonwealth Ave., Quezon City.

In this role,you'll be working with the Senior Director for Operations, handling Client Relationship Management.

You will ensure that our client(s) are provided with excellent customer service.

As a Client Services Director you will:

Serve as the "Point of Contact" for our client relationships.

This will be done primarily though phone calls, e-mails and occasional client visits.

Analyze and develop innovative ways to minimize cost and create efficiencies in existing contracts.

Participate in future contract proposals by using pre-existing customer data and other relevant bench marking information.

Work collaboratively with the Corporate Accounts team.

Assist in the development of and growth of this new role.

Directly oversee and monitor performance of Client Relationship Managers of various accounts.

Responsible for managing clients' expectations in terms of campaign performance and overall metrics.

Assist in improving campaigns' performance by driving projects and other process improvement activities.

Manage and review contracts in relation to client requirements.

Provide support in establishing and monitoring SOWs (Scope of Work) for clients and Afni.

Requirements:

Have earned a Bachelor's/College Degree of any field.

Must have at least 5 years of working experience handling the same position/field.

Previous related account management or client services background in the call center industry is required.

Must have experience in managing large accounts.

Have remarkable customer service skills and an entrepreneurial spirit.

Have strong leadership and communication skills.

Can resolve issues promptly.

Must have excellent MS Office and A-Plus skills.

Must have strong technology proficiency and excellent organizational skills.

Can handle high volume and wide variety or work within the confines of negotiated contracts.

Must be amenable to GRAVEYARD schedules

Must be willing to work in Commonwealth Avenue, Quezon City.