Guest Services Director

7 days ago


Taguig, National Capital Region, Philippines Different Technologies Pty Ltd. Full time

Job Requirements

We are seeking an experienced Accommodation Operations Specialist to join our team. The ideal candidate will have a strong background in customer service, experience in accommodation management, and excellent communication skills.

Responsibilities

  • Guest Services
    • Handle guest inquiries, reservations, and complaints in a professional manner.
    • Manage guest check-in and check-out processes to ensure smooth transitions.
  • Cleaning and Maintenance Coordination
    • Coordinate cleaning services between guests.
    • Work with maintenance staff to resolve issues promptly.
    • Ensure properties are well-maintained and clean.
  • Competitor Analysis
    • Conduct competitor research and analysis.
    • Recommend improvements to stay competitive.
  • Social Media Management
    • Create engaging social media content.
    • Manage social media accounts.
    • Monitor post performance.
  • Listing Optimization
    • Update listing descriptions and pricing.
    • Ensure accurate representation of properties.
    • Optimize listings for improved visibility.
  • Reporting
    • Provide regular reports on occupancy and guest satisfaction.
    • Analyze guest feedback and make recommendations.


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