Customer Service Excellence Director

4 days ago


Taguig, National Capital Region, Philippines Genpact Full time

We are looking for a Customer Service Excellence Director to lead our team in delivering exceptional customer experiences. As a Senior Quality Analyst, you will be responsible for auditing and assessing the work of other Quality Analysts, focusing on identifying trends, enhancing accuracy, and driving continuous improvement in service delivery.

Main Responsibilities
  1. Collaborate with the operations, training, and process improvement teams to implement continuous improvement strategies that drive excellence.
  2. Stay up to date with the social media platform's policies and evolving trends to ensure quality processes remain relevant.

The successful candidate will have strong leadership skills, ability to drive results-oriented culture, and commitment to fostering a collaborative team environment.



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