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Service Delivery Coordinator
1 week ago
Role Description
The Accommodation Operations Specialist will be responsible for managing the daily operations of our accommodation services. This includes coordinating with cleaning and maintenance teams, conducting competitor analysis, and managing promotional activities through social media.
Key Tasks
- Guest Communication
- Handle guest inquiries, reservations, and complaints.
- Manage guest check-in and check-out processes.
- Cleaning and Maintenance
- Coordinate cleaning services between guests.
- Work with maintenance staff to resolve issues.
- Competitor Research
- Conduct competitor research and analysis.
- Recommend improvements to stay competitive.
- Social Media Promotion
- Create engaging social media content.
- Manage social media accounts.
- Listing Management
- Update listing descriptions and pricing.
- Ensure accurate representation of properties.