Customer Service Director

We are looking for a Customer Service Excellence Director to lead our team in delivering exceptional customer experiences. As a Senior Quality Analyst, you will be responsible for auditing and assessing the work of other Quality Analysts, focusing on identifying trends, enhancing accuracy, and driving continuous improvement in service delivery.Main...

Sun Life Financial is looking for a seasoned Performance Driven Call Centre Head to lead our front-line customer service team. In this role, you will be responsible for delivering high-quality services while driving all key performance metrics.Key ResponsibilitiesThe Front-Line Customer Service Director will provide leadership and direction to a high-volume,...

Becoming a Global Leader in Customer ExperienceCoinbase's mission to revolutionize the financial system demands exceptional talent. As a Customer Experience Director, you will develop strategies to eliminate customer pain points, empower users through self-service and automation, and drive performance improvements.Drive complex projects and operational...

About YouWe are seeking a highly motivated and experienced professional with a passion for providing exceptional customer service. As a Sales and Service Director, you will be responsible for:Providing leadership and guidance to the store team to drive sales growth and customer satisfactionDeveloping and implementing sales building plans and...

Responsibilities:The Service Delivery Director will be responsible for managing the Service Delivery Operations team in Gratitude Philippines. Key responsibilities include: Driving business growth through effective solution delivery and operational excellence. Managing and developing high-performing teams to achieve business objectives. Leading or supporting...

Neksjob Job Posting: Customer Experience Specialist DirectorWe're seeking a highly skilled and experienced professional to fill the role of Customer Experience Specialist Director. This is a unique opportunity to join a dynamic team at Neksjob and contribute to the development of innovative solutions that drive customer satisfaction and loyalty.About the...

We are looking for a highly skilled Technical Director for Cloud Services to lead our cloud services team.The successful candidate will have a solid understanding of the industry ecosystem with a strong presence and influence in the field.Minimum of 3 years of experience in project operations, including lead generation, opportunity conversion, solution...

We are seeking a Service Desk Director to join our team in Taguig, National Capital Region, Philippines.Job DescriptionThe successful candidate will be responsible for managing the service desk function and ensuring seamless delivery of services to our clients.Lead a team of service desk engineers to deliver high-quality services to our clients.Develop and...

Job DescriptionThis is a fantastic opportunity for a highly motivated individual to take on a challenging role that involves working closely with cross-functional teams to drive business growth and improve customer satisfaction. As a Customer-Facing Supply Chain Executive, you will be responsible for managing trade service levels, monitoring key performance...

Job Title: Business Intelligence DirectorAbout the Business Intelligence Director RoleWe are seeking an experienced Business Intelligence Director to join our team at Free Job Consultancy. As a Business Intelligence Director, you will be responsible for developing and monitoring key performance indicators (KPIs) to measure the impact of marketing and...

Job Description:We are seeking a highly skilled Service Delivery Director to oversee the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. This critical role involves managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Key...

Job DetailsJob Title: Customer Service ManagerLocation: Manila, PhilippinesIndustry: FMCGJob Type: Full-timeJob DescriptionThe Customer Service Manager will be responsible for leading a team of customer service representatives to deliver exceptional service to clients. This role requires strong leadership and management skills, as well as the ability to...

Job Description:As Assistant Operations Director, you will play a critical role in driving sales and customer retention performance for our call centre operations in Taguig City Metro Manila.Key Responsibilities:Collaborate closely with the Operations Manager to oversee day-to-day activities of sales and customer retention teamsIdentify and address...

At AboitizPower, we seek a seasoned Financial Services Director to join our team. As a key member of our leadership group, you will provide strategic financial guidance and support for mid to long-term investment decisions.The ideal candidate will have a strong background in corporate finance, valuation, equity research, investment banking, and financial...

We are seeking a highly experienced Director of Financial Services to lead our Central Liability Unit, ensuring effective management and compliance with established credit policies and procedures. As a key member of our team, you will play a critical role in shaping our financial services strategy and driving business growth.Key Responsibilities:Manage...

We are seeking an experienced Infrastructure Services Director to lead our team at Empower.The successful candidate will be responsible for overseeing the maintenance and service of all facility infrastructure, including electrical systems, HVAC, building control/monitoring systems, and fire life safety systems.Main Objectives:Manage hard services to include...

Job Description: Strategic Account DirectorWe are seeking a highly motivated Strategic Account Director to join our team at Cobden & Carter International. In this role, you will be responsible for approaching business development with a focus on metrics and results, analyzing and providing insights on partnership performance, and negotiating and finalizing...

Job DescriptionThe Regional Service Operations Director will be responsible for overseeing the day-to-day delivery of services in the APAC region, ensuring compliance with Application- and Service Level Agreements. This individual will act as the primary point of contact for Lasernet service issues, ensuring prompt resolution and minimal disruption to our...

Job Title: Director Delivery Consulting (Service Desk)/ Service Desk Director DeliveryJob Category: Senior ManagementJob Type: Permanent Full TimeWork Location/ Set-up: Taguig/HybridWork shift: Mid Shift/Graveyard ShiftBudget: PHP 250,000Required: 10 years in Service Desk LOB; 5 years as a Director or any equivalent levelPosition Description• These Terms...

Metrobank is a dynamic and fast-paced organization that values innovation and customer satisfaction. As the Technology Operations Director, you will play a critical role in leading the Technology Operations team and developing strategies to improve service delivery and reduce downtime.You will work closely with the IT team to identify areas for improvement,...