Customer Service Operations Director

3 days ago


Taguig, National Capital Region, Philippines Livelyhood Enterprises Corporation Full time

Livelyhood Enterprises Corporation is committed to hiring talented professionals who share our passion for delivering exceptional customer experiences.

About the Role

We are seeking a highly skilled and experienced customer support professional to join our team as a Customer Service Operations Director.

Main Responsibilities
  • Develop and implement customer-centric strategies, focusing on delivering exceptional customer experiences across all touchpoints
  • Lead and manage a team of customer support representatives, providing coaching and feedback to ensure they meet our high standards
  • Collaborate with cross-functional teams to drive business growth and expansion, leveraging expertise and resources to achieve shared goals
  • Analyze customer feedback and metrics, using data-driven insights to inform decision-making and improve customer satisfaction
Qualifications
  • Bachelor's degree in Business Administration or related field
  • Minimum 10 years of experience in customer service, with at least 5 years in a leadership role
  • Proven track record of success in improving customer satisfaction and loyalty
  • Exceptional communication, problem-solving, and decision-making skills
  • Strong organizational and time management abilities


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