Customer Service Operations Director
3 days ago
Livelyhood Enterprises Corporation is committed to hiring talented professionals who share our passion for delivering exceptional customer experiences.
About the RoleWe are seeking a highly skilled and experienced customer support professional to join our team as a Customer Service Operations Director.
Main Responsibilities- Develop and implement customer-centric strategies, focusing on delivering exceptional customer experiences across all touchpoints
- Lead and manage a team of customer support representatives, providing coaching and feedback to ensure they meet our high standards
- Collaborate with cross-functional teams to drive business growth and expansion, leveraging expertise and resources to achieve shared goals
- Analyze customer feedback and metrics, using data-driven insights to inform decision-making and improve customer satisfaction
- Bachelor's degree in Business Administration or related field
- Minimum 10 years of experience in customer service, with at least 5 years in a leadership role
- Proven track record of success in improving customer satisfaction and loyalty
- Exceptional communication, problem-solving, and decision-making skills
- Strong organizational and time management abilities
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