Hotel Operations Director

6 days ago


Taguig, National Capital Region, Philippines Newport World Resorts Full time

Job Summary

The Director for Butler Services plays a pivotal role in elevating the luxury experience at Newport World Resorts. As the leader of an elite team, they are responsible for delivering world-class services to VIP guests, ensuring seamless and discreet experiences that exceed expectations.

Key Responsibilities

  • Guest Services & Relationship Management:
    • Spearhead exceptional guest service by setting high standards for décor, housekeeping, and staff responsiveness.
    • Foster positive relationships with hotel members, ensuring adherence to hotel rules and regulations.
  • Operations & Maintenance Management:
    • Oversee preventive maintenance programs, manage physical product standards, and schedule deep-cleaning activities.
    • Ensure safety and security of hotel facilities by addressing hazards and implementing key control procedures.
    • Protect the hotel's interests during capital projects and engage maintenance staff in ongoing programs.
  • Revenue & Marketing Strategy:
    • Develop and implement marketing and sales plans to maximize revenue and market share.
    • Analyze competitor success and market directly against them in key demand segments.
    • Ensure hotel standards contribute to a consistent and exceptional guest experience.
  • Financial Oversight & Budget Management:
    • Accurately forecast revenues and expenses, anticipating cost challenges to maximize revenue.
    • Analyze financial and operational data regularly to adjust business plans, labor needs, and operating costs.


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