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Workforce Coordinator

1 week ago

Davao City, Davao, Philippines VXI Global Holdings Full time

At VXI Global Holdings, we are seeking a skilled Workforce Specialist to join our team. The ideal candidate will have at least 1 year of experience in Workforce Management and be knowledgeable in the field.

Key Responsibilities
  • Monitor queue real-time to ensure efficient operations.
  • Analyze and balance staffing levels vis-a-vis call volumes, busy lines, and production issues.
  • Assist during downtime and prepare real-time analysis on a daily basis to ensure employee schedule adherence and management of off-line exceptions.

Required Qualifications:

  • At least 1 year of experience in Workforce Management.
  • Familiarity with agent profiles and knowledge of Workforce Management principles.
  • Able to work effectively in a dynamic environment and report to our Davao site.