Workforce Support Analyst

A Workforce Analyst is responsible for forecasting, scheduling, and real-time monitoring of workforce operations to optimize staffing levels and ensure efficiency. They analyze historical data, generate reports, and provide insights to improve productivity and meet business goals. Additionally, they collaborate with operations teams to manage intraday...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionA Workforce Analyst is responsible for forecasting, scheduling, and real-time monitoring of workforce operations to optimize staffing levels and ensure efficiency. They analyze historical data, generate reports, and provide insights to improve productivity and meet business goals....

COMPANY PROFILE: A trusted company the provides IT consulting on application designsPosition: Workforce Analyst Company Industry: BPO / Consulting CompanyWork Location: Antipolo, RizalWork Schedule: Morning ShiftSalary: Php 30,000 -Php 38,000 grossWork Set Up: OnsiteJOB REQUIREMENTS:Bachelor's degree any related field.At least 3 years' experience in the...

At E-Solutions IT Services, we are seeking a highly skilled Workforce Management Analyst to join our team.Job OverviewThis is an excellent opportunity for individuals who are passionate about analyzing and optimizing workforce management processes in a fast-paced contact center environment.As a Workforce Management Analyst, you will be responsible for...

Neksjob Philippines is looking for a seasoned WFM Planning Analyst to oversee the optimization of our workforce performance. In this role, you'll be responsible for analyzing and managing workforce data to ensure accurate forecasting and scheduling.ResponsibilitiesManage workforce data to inform staffing decisions.Develop and implement schedules that meet...

We are committed to delivering best-in-class payment technology and software solutions. As a Workforce Management Analyst, you will contribute to this mission by optimizing our call center operations.Main ObjectivesYou will assist with the administration of the call center phone system, maintaining user records and monitoring real-time call volumes.You will...

At Stark Asia Solutions Inc., we are seeking a Workforce Analyst to join our team in optimizing workforce operations.About the RoleThe ideal candidate will be responsible for forecasting and scheduling workforce operations to ensure efficiency and productivity.They will analyze historical data, generate reports, and provide insights to improve workforce...

Customer Support Analyst Salary: Up to 65,0006 months contract possible absorption base on performanceLocation: BGC, TaguigQualifications-Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.-Experience with different channels of support, including voice, email and messaging.-Phenomenal communication...

Customer Support Analyst Salary: Up to 65,0006 months contract possible absorption base on performanceLocation: BGC, TaguigQualifications-Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.-Experience with different channels of support, including voice, email and messaging.-Phenomenal communication...

Resource SupervisorPosition Purpose:The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager.Essential Functions and Responsibilities:Monitor project performance and communicate with internal and external partners.Provide guidance to the...

Resource SupervisorPosition Purpose:The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager.Essential Functions and Responsibilities:Monitor project performance and communicate with internal and external partners.Provide guidance to the...

As a Senior Analyst, Workforce Planning with the Royal Caribbean Group, you will play a critical role in ensuring the maximum efficacy of our workforce planning efforts.This involves designing and conducting analysis, interpreting results, and synthesizing recommendations to support key performance indicators (KPIs) and other business initiatives.You will...

A Workforce Analyst plays a crucial role in optimizing workforce operations at Stark Asia Solutions Inc.About the JobThe successful candidate will analyze historical data and generate reports to inform workforce planning decisions.They will collaborate with operations teams to ensure efficient execution of workforce plans.ResponsibilitiesDevelop and...

Key skillsWorkforce ManagementReal Time AnalystManagementJob title: Workforce Management Real-Time AnalystWork setup: Onsite in AlabangWork Schedule: ShiftingSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management and...

At Neksjob Corporation, we are seeking a talented Workforce Services Manager to oversee our Workforce Management, AP, and Quality Assurance teams. As the ideal candidate, you will possess excellent leadership skills, with a proven track record in managing budgets, supporting sales efforts, and expanding services into new contracts.Key Responsibilities:Manage...

The Workforce Services Manager oversees Workforce Management (WFM), AP, and Quality Assurance (QA) teams, ensuring cost efficiency, budget management, operational excellence, and contract fulfillment.Responsibilities:Manage WFM AP and QA budgets to meet financial targets.Support sales efforts by assisting with RFPs, demos, and pricing strategies.Expand WFM...

Job OverviewThe Workforce Services Manager at Neksjob is a key leadership role that oversees the workforce management, accounting and quality assurance teams. This position involves strategic planning, cost management, sales support, and operational efficiency.Main Responsibilities:Develop and implement strategies to improve operational efficiency and reduce...

We are seeking a talented Workforce Services Manager to join our team at Neksjob Corporation. As the ideal candidate, you will possess excellent leadership skills, with a proven track record in managing budgets, supporting sales efforts, and expanding services into new contracts.Job Overview:The Workforce Services Manager will be responsible for overseeing...

Job Title: Workforce Services ManagerAt Neksjob Philippines, we are looking for a highly skilled Workforce Services Manager to oversee our Workforce Management (WFM), Accounts Payable (AP), and Quality Assurance (QA) functional teams. The successful candidate will be responsible for managing the cost structure and budget, supporting sales efforts, driving...