Workforce Management Coordinator

3 days ago


Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time
Role Overview

The Real-Time Analyst plays a critical role in ensuring the smooth operation of our customer service team. You will be responsible for analyzing real-time data, evaluating agent performance, and making adjustments to task allocations to meet service level targets.

Main Responsibilities:
  • Monitor and analyze real-time data to optimize task allocations.
  • Evaluate agent performance and provide feedback.
  • Prepare and maintain accurate reports for hourly and daily metrics.
  • Collaborate with cross-functional teams to ensure efficient operations.
Essential Qualifications:
  • 6 months of experience in a similar role.
  • Familiarity with workforce management systems.
  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork skills.
  • Experience with call center reporting and metrics.


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