Multilingual Client Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱8,263 - ₱8,749
Senior Bilingual Customer Service Representative

We are seeking a highly skilled and bilingual Senior Bilingual Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, both written and verbal, in English and French.

Key Responsibilities:
  • Manage inbound and outbound calls with customers and potential leads.
  • Assist in lead generation and consultation booking.
  • Provide exceptional customer support through various communication channels.
  • Utilize key tools such as CRM systems, Front (communication hub), and phone systems to ensure smooth operations.
  • Work closely with team members to follow up on leads and ensure client satisfaction.
  • Identify upselling opportunities by recommending relevant services that meet customer needs.
  • Perform accurate data entry to ensure customer records are always up-to-date in our system.
  • Leave detailed notes in client files for every interaction.
Required Skills and Qualifications:
  • English and French fluency are required.
  • Strong English communication skills, including the ability to understand a variety of accents.
  • Experience with Microsoft Office and CRM systems.
  • General computer proficiency is required.
  • Familiarity with customer service platforms and communication tools.
Benefits:
  • A strong attention to detail is essential.
  • Excellent communication skills are crucial for success.
  • The ability to work effectively in a fast-paced environment is vital.

This role requires a motivated and organized individual who is passionate about providing exceptional customer service.

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