Multilingual Technical Support Professional

2 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,500,000
Job Overview

This role is part of the Treasury Services Solution Center, providing 24/7 technical support for transaction initiation and reporting. As a Technology Support Specialist, you will manage and resolve inquiries received via phone, email, and internal case transfer.

Main Responsibilities
  • Take full ownership and provide timely resolution of inquiries via phone, email, and internal case transfer.
  • Advocate on behalf of clients to ensure their needs are met when working with business partners.
  • Troubleshoot and investigate client connectivity issues, processing failures, and transactional inquiries.
Key Requirements
  • Strong verbal and written communication skills in English and Mandarin: business-level proficiency in Mandarin is required, alongside fluent English.
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.

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