
Multilingual Customer Advocate
1 day ago
Are you a people person with a passion for communication and multilingual abilities?
This role involves delivering top-notch customer service via phone and live chat to customers from French-speaking regions.
The ideal candidate will possess empathy, problem-solving skills, and a willingness to learn and adapt.
Key Responsibilities:
- Deliver exceptional customer experience through voice calls and chat support
- Troubleshoot complex issues and provide clear step-by-step solutions
- Accurately document all customer interactions
- Collaborate with the team to identify trends and implement process improvements
- Represent the brand with professionalism, patience, and care
Requirements:
- Fluency in French and English (spoken and written)
- At least 1 year of customer service experience (remote or bilingual environments preferred)
- Comfortable working remotely and collaborating with a distributed team
What We Offer:
- Permanent remote work opportunities
- Competitive pay and annual reviews
- Paid time off to recharge and maintain productivity
- Monthly health stipend and performance-based bonuses
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