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Problem Resolution Strategist

1 week ago


Taguig, National Capital Region, Philippines HCLTech Full time

We're seeking a highly skilled Problem Resolution Strategist to join our IT service management group at HCLTech. As a key member of our team, you will be responsible for identifying and resolving technical problems that impact our customers' experiences.

The ideal candidate will have a strong background in ITIL and a proven track record of working collaboratively to improve customer experience. You will need to possess excellent communication and presentation skills, as well as the ability to analyze complex data and develop actionable insights.

In this role, you will work closely with subject matter experts to refine operating processes and procedures, ensuring that they are optimized for delivering and restoring services. Your ability to coordinate and standardize ITIL problem management activities will also be essential.

We are looking for a mid-senior level professional who can lead and manage ITIL problem management activities, ensuring root cause and prevention identification. If you have a passion for problem-solving and a strong commitment to customer satisfaction, we encourage you to apply.