Desktop Resolution Expert

3 days ago


Taguig, National Capital Region, Philippines UnitedHealth Group Full time

We are seeking a Technical Resolution Analyst to join our team at UnitedHealth Group. In this role, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve problems.

To succeed in this position, you will need a strong understanding of desktop support technology, including experience with MAC devices and Operating Systems. You should also possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Identify and weigh solution options, considering impacts, risks, costs, and time
  • Validate resolution and ensure quality of work
  • Apply systematic approach to confirm, identify, and resolve system issues
  • Understand and apply protocols, procedures, processes, and techniques to prevent unauthorized access to systems and data

Required Qualifications:

  • 2+ years of experience in desktop support technology
  • 1+ years working in a high-volume call center environment
  • Experience supporting MAC devices and Operating Systems
  • Proven self-motivated and able to work with little direct supervision


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