
Remote Technical Support Expert
2 weeks ago
We are seeking a skilled and experienced Technical Support Representative to join our team. In this role, you will provide technical assistance and troubleshooting support for clients across various industries.
Key Responsibilities:- Respond to technical inquiries via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Bachelor's degree in Computer Science or related field
- Minimum 2 years of experience in technical support
- Strong proficiency in English, both written and spoken
- Familiarity with Windows operating systems
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- HMO Coverage: ₱100,000 coverage
- Dental Coverage: In-house dental assistance worth ₱5,000
- Free meals during training
- Career growth and learning opportunities
- Allowances for rice, clothing, laundry and meals
This is an excellent opportunity for someone who is passionate about technology and providing excellent customer service.
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