Friendly Customer Service Liaison

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Customer Service Representative Job Description

We are seeking a motivated and skilled customer service representative to join our team. As a key member of our support staff, you will play a vital role in delivering exceptional customer experiences.

About the Role:

  • You will be responsible for handling inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Requirements:

  • A high school diploma or equivalent.
  • Prior call center experience is required.
  • Strong proficiency in English, both written and spoken.
  • Familiarity with Microsoft Office and Windows operating systems.
  • Excellent communication and interpersonal skills.
  • Able to multitask and self-manage effectively.

Benefits:

  • HMO coverage for employees and dependents.
  • Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for meals, clothing, laundry, and rice.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.

About Us:

We believe diversity is a benefit to our employees, company, customers, and community. All aspects of employment are based solely on merit and qualifications. We maintain a work environment free from discrimination, one where employees are treated with dignity and respect. Equal Employment Opportunity Employer.

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