Customer Support Liaison

2 weeks ago

Imus, Calabarzon, Philippines beBeeOperations Full time $60,000 - $80,000

Job Title: Customer Support Liaison

Job Description:

The ideal candidate will act as the primary point of contact for customers, providing exceptional support and service throughout the lifecycle of a load.

Responsibilities include coordinating all shipments, communicating with scheduling, load management and carrier sales to ensure high customer satisfaction. The role also involves having a good understanding of operational processes and requirements, updating SOPs regularly, proactively communicating with customers on shipment status and resolving issues in a timely manner.

Key Responsibilities:
  1. Coordinate all shipments and communicate with stakeholders to ensure customer satisfaction.
  2. Understand operational processes and update SOPs as needed.
  3. Proactively communicate with customers on shipment status and resolve issues.
  4. Work cross-functionally with other departments to meet OTP and OTD targets.
  5. Handle Quote and Book tasks as required by assigned customers.
  6. Assist with scheduling and rescheduling appointments as needed.
  7. Perform scorecard audits to ensure external and internal metrics are aligned.
  8. Provide feedback to engineering teams to improve core technology.
  9. Process accessorials in a timely manner.
  10. Assist with fixing RPM/FSC discrepancies for billing.
Requirements:
  1. Excellent written and verbal communication skills for both internal and customer-facing interactions.
  2. At least 9 months of work experience at a US logistics brokerage with shippers.
  3. Scheduling task experience is a plus but not required.
  4. Quote & Book task experience is a plus but not required.
  5. Strong attention to detail and ability to be proactive.
  6. Analytical skills and solution-oriented mindset.
  7. Able to quickly assess and resolve issues.
  8. Ability to multitask and prioritize tasks effectively.
  9. Able to maintain composure under pressure.
  10. High level of autonomy.
  11. Curious mindset.

We believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.

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