Dedicated Customer Service Representative
2 weeks ago
We are seeking a dedicated and detail-oriented customer service representative to join our operations team.
Key Responsibilities:- Act as the primary point of contact for clients via email, chat or phone.
- Handle incoming inquiries with professionalism, empathy and efficiency.
- Troubleshoot and resolve operational, technical or order-related issues in a timely manner.
- Collaborate with sales, logistics and product teams to ensure smooth service delivery.
- Maintain accurate records of client interactions and issue resolutions.
- Identify recurring problems and escalate them appropriately.
- Contribute to documentation and process improvements.
- 1–3 years of experience in customer service, account management or operations.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first attitude.
- Experience working with CRM systems.
- Ability to handle multiple client accounts or work in a fast-paced environment.
- Detail-oriented and organized, with strong time management skills.
- Able to work independently and take initiative.
- Friendly and approachable work environment.
- Ongoing training and development opportunities.
- Opportunities for growth and advancement.
- A competitive compensation package.
- A comprehensive benefits program.
- A generous paid time off policy.
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