Friendly Customer Service Ambassador

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time €7,000 - €11,000
Customer Service Representative

This is a fantastic opportunity to work in a professional office environment, handling customer inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:
  • Handle inbound calls, emails, or chats from customers.
  • Provide accurate information about products, services, and billing.
  • Resolve customer complaints and escalate when necessary.
  • Maintain detailed records of customer interactions.
  • Follow company procedures and compliance guidelines.
  • Meet performance goals related to quality, efficiency, and customer satisfaction.
  • Participate in training and coaching to improve service delivery.
Required Skills and Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • 1+ years of customer service experience, preferably in a contact center.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with CRM systems and call center tools.
  • Fluent in English and Spanish.
Benefits:
  • HMO plus dependent and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for expenses.
  • Performance and loyalty bonuses.
  • Opportunities for advancement and promotion.
Equal Employment Opportunity:

MCI is an equal employment opportunity employer and welcomes applications from all qualified individuals. We are committed to creating a diverse and inclusive workplace culture where everyone feels valued and respected.

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