Clinical Liaison

The Case Manager plays a vital role in ensuring the delivery of high-quality care to patients. This position requires exceptional organizational skills, proactive communication, and confidentiality.

• Patient Care Coordination:
  • Act as the primary liaison between patients and caregivers to ensure seamless care.
  • Monitor and maintain care quality by completing measures and quality assurance activities.
  • Notify relevant parties of patient care issues, including complaints and changes in patient status.
  • Respond promptly to escalated non-clinical inquiries from patients and caregivers.
  • Maintain schedules reflecting vendor authorization, patient preferences, and aide locations to ensure uninterrupted service.
• Communication & Documentation:
  • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
  • Keep accurate documentation for all caregivers and patients.
  • Handle calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
  • Log and maintain proper documentation of events, patient progress, and care-related activities.
  • Ensure patient confidentiality, privacy, and dignity in all communications and actions.
• Collaboration & Support:
  • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
  • Manage phone calls and correspondence in a supportive, professional, and reassuring manner.
  • Provide additional support and responsibilities as assigned to meet organizational needs.

• Registered Nurse with NY License.
• Bilingual in Spanish.
• Minimum 3 years of case management or related experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with empathy and patience.
• Ability to handle difficult situations professionally.
• Knowledge of HHA Exchange is highly preferred.

This remote position offers flexibility and work-life balance.