Service Operations Manager

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

Filinvest Group: Hospitality Enterprise Resources Corp.

Position Summary:

The Asst. Service Executive is responsible for identifying and implementing strategies and process improvement projects, delivering/achieving the Service Level Agreements, Performance Metrics, and KPIs of the shared service teams. These teams include Record to Report (GL, Fixed Assets, Inventory), Procure to Pay (3rd Party & I/C AP Processing, Payments & Reconciliation), Sales to Collect (Billing, Collections, Reconciliation), Order to Cash (Cash Application, Cash/Bank Reconciliation, Treasury, Forecasting). The role involves leading process improvement initiatives to achieve business goals and targets.

The successful candidate will lead in the migration and transition of Finance & Accounting processes from hotels/properties to a shared service center to achieve strategic business objectives. As an Asst. Service Executive and people manager, responsibilities include reviewing and monitoring staff performance, succession planning, coaching, and talent development. Building relationships and managing stakeholders are also essential to meeting business goals and objectives.

Scope of Responsibilities:

  • Ensure completion of month-end closing procedures.
  • Prepare timely and accurate financial reports and supporting schedules, including bank reconciliations, balance sheet accounts reconciliations, and other required reports.
  • Check, prepare, and approve standard journal entries and accruals to align actual financial statements with budget and ensure all expenses are properly allocated, recorded, and authorized.
  • Review preliminary financial statements for required revenue, expenses, and accruals disclosures to ensure completeness and accuracy prior to approval by the Financial Controller.
  • Verify and review budgetary requirements for weekly, monthly, and special disbursements, ensuring sufficient cash in the bank covers forecasted payments.
  • Verify, review, and approve cheque vouchers, ensuring correct payee and amount paid based on recorded data prior to the signature of the Financial Controller.
  • Validate and approve Official Receipts adhering to taxation standards for all payments received by the company, validating actual cash receipts from bank statements against booked amounts.
  • Check, approve, and endorse Journal entries of all Requests for Payment prior to approval by the Financial Controller.
  • Check, approve, and endorse billing statements prior to release to customers and approval by the Financial Controller.
  • Monitor aging of accounts receivable within allowed collection days.
  • Coordinate with properties and/or business units for smooth processing and exchange of documents as required.
  • Prepare and submit government and non-government agency requirements, such as taxes, mayors' permits, certifications, and other documents related to the company's business, ensuring timely completion.
  • Verify manual check requests for payment.
  • E nsure up-to-date, accurate, and retained financial records for management, budgeting, and taxation purposes.
  • Prepare, implement, and monitor the annual plan and budget of the shared service center, advising the Financial Controller/Finance Executive on key assumptions for the budget.
  • Ensure audit conducted within prescribed period to avoid delays and meet targets, submitting required documents to auditors for test of accounts.
  • Facilitate coordination with the audit team for smooth conduct and completion of external and internal audits.
  • Attend meetings on behalf of the Financial Controller/Finance Executive as required.
  • Design standard forms and draft policies necessary for the company and properties involved, subject to final approval by the Financial Controller.
  • Prepare weekly fund transfer schedule for managed properties, evaluating requested cash requirements based on established policies.
  • Evaluate cash surplus and forecast cash requirements for properties, determining funds for short-term investments and relaying information to the Finance Controller/Finance Executive.
  • Complete assigned duties by the Financial Controller and/or Finance Executive, performing other duties as directed by Management.

Key Competencies and Skills:

  • Leadership skills
  • Performance management
  • Coaching and staff development
  • Strong analytical skills
  • Highly driven and self-motivated
  • Process-driven with attention to detail
  • Team and customer-service oriented

Required Qualifications:

  • BS Accountancy or Accounting major
  • Minimum 10 years of experience, with at least 5 years in accounting or finance management
  • Experience in a BPO/shared service organization is preferred
  • Knowledge in using ERP systems (SAP, Oracle) or accounting systems for medium to large-sized companies (Net Suite, Navision, Business Central, IFCA)
  • Experience in external audit or local statutory reporting requirements (BIR, SEC, local govt)
  • Experience in financial reporting analysis, budgeting, and forecasting is preferred
  • Experience in F&A process migration is highly desired

Predicted Salary Range:

$80,000 - $120,000 per annum, depending on qualifications and experience.

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