Service Operations Manager

2 months ago

Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

Filinvest Group: Hospitality Enterprise Resources Corp.

Position Summary:

The Asst. Service Executive is responsible for identifying and implementing strategies and process improvement projects, delivering/achieving the Service Level Agreements, Performance Metrics, and KPIs of the shared service teams. These teams include Record to Report (GL, Fixed Assets, Inventory), Procure to Pay (3rd Party & I/C AP Processing, Payments & Reconciliation), Sales to Collect (Billing, Collections, Reconciliation), Order to Cash (Cash Application, Cash/Bank Reconciliation, Treasury, Forecasting). The role involves leading process improvement initiatives to achieve business goals and targets.

The successful candidate will lead in the migration and transition of Finance & Accounting processes from hotels/properties to a shared service center to achieve strategic business objectives. As an Asst. Service Executive and people manager, responsibilities include reviewing and monitoring staff performance, succession planning, coaching, and talent development. Building relationships and managing stakeholders are also essential to meeting business goals and objectives.

Scope of Responsibilities:

  • Ensure completion of month-end closing procedures.
  • Prepare timely and accurate financial reports and supporting schedules, including bank reconciliations, balance sheet accounts reconciliations, and other required reports.
  • Check, prepare, and approve standard journal entries and accruals to align actual financial statements with budget and ensure all expenses are properly allocated, recorded, and authorized.
  • Review preliminary financial statements for required revenue, expenses, and accruals disclosures to ensure completeness and accuracy prior to approval by the Financial Controller.
  • Verify and review budgetary requirements for weekly, monthly, and special disbursements, ensuring sufficient cash in the bank covers forecasted payments.
  • Verify, review, and approve cheque vouchers, ensuring correct payee and amount paid based on recorded data prior to the signature of the Financial Controller.
  • Validate and approve Official Receipts adhering to taxation standards for all payments received by the company, validating actual cash receipts from bank statements against booked amounts.
  • Check, approve, and endorse Journal entries of all Requests for Payment prior to approval by the Financial Controller.
  • Check, approve, and endorse billing statements prior to release to customers and approval by the Financial Controller.
  • Monitor aging of accounts receivable within allowed collection days.
  • Coordinate with properties and/or business units for smooth processing and exchange of documents as required.
  • Prepare and submit government and non-government agency requirements, such as taxes, mayors' permits, certifications, and other documents related to the company's business, ensuring timely completion.
  • Verify manual check requests for payment.
  • E nsure up-to-date, accurate, and retained financial records for management, budgeting, and taxation purposes.
  • Prepare, implement, and monitor the annual plan and budget of the shared service center, advising the Financial Controller/Finance Executive on key assumptions for the budget.
  • Ensure audit conducted within prescribed period to avoid delays and meet targets, submitting required documents to auditors for test of accounts.
  • Facilitate coordination with the audit team for smooth conduct and completion of external and internal audits.
  • Attend meetings on behalf of the Financial Controller/Finance Executive as required.
  • Design standard forms and draft policies necessary for the company and properties involved, subject to final approval by the Financial Controller.
  • Prepare weekly fund transfer schedule for managed properties, evaluating requested cash requirements based on established policies.
  • Evaluate cash surplus and forecast cash requirements for properties, determining funds for short-term investments and relaying information to the Finance Controller/Finance Executive.
  • Complete assigned duties by the Financial Controller and/or Finance Executive, performing other duties as directed by Management.

Key Competencies and Skills:

  • Leadership skills
  • Performance management
  • Coaching and staff development
  • Strong analytical skills
  • Highly driven and self-motivated
  • Process-driven with attention to detail
  • Team and customer-service oriented

Required Qualifications:

  • BS Accountancy or Accounting major
  • Minimum 10 years of experience, with at least 5 years in accounting or finance management
  • Experience in a BPO/shared service organization is preferred
  • Knowledge in using ERP systems (SAP, Oracle) or accounting systems for medium to large-sized companies (Net Suite, Navision, Business Central, IFCA)
  • Experience in external audit or local statutory reporting requirements (BIR, SEC, local govt)
  • Experience in financial reporting analysis, budgeting, and forecasting is preferred
  • Experience in F&A process migration is highly desired

Predicted Salary Range:

$80,000 - $120,000 per annum, depending on qualifications and experience.

  • Service Operations Manager

    1 month ago

    Ayala Alabang, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    About the RoleAt John Clements Recruitment Inc., we are seeking a seasoned Service Operations Manager to oversee the efficient delivery of elevator and escalator services across our geographically dispersed branches. As a key member of our team, you will be responsible for ensuring all activities align with company objectives, driving service quality and...

  • IT Operations Manager

    1 month ago

    Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Job Title: IT Operations ManagerWe are seeking a highly skilled and experienced IT Operations Manager to join our team at Hunter's Hub, Inc. The ideal candidate will have a strong background in Incident Management, Problem, and Change Management, as well as IT Operations.Estimated Salary: $85,000 - $115,000 per year, depending on experience and...

  • IT Operations Manager

    1 month ago

    Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

    At GECO Philippines, we are seeking an experienced IT Operations Manager to join our team. The successful candidate will be responsible for managing day-to-day operations, ensuring the smooth delivery of services, and driving business growth.Key ResponsibilitiesManage multiple high-priority initiatives in a fast-paced environmentDevelop and implement SLAs...

  • Operations Manager

    1 month ago

    Ayala Alabang, National Capital Region, Philippines Waltermart Supermarket Inc. Full time

    Job SummaryWe are seeking a highly skilled Operations Manager to join our team at Waltermart Supermarket Inc.About the RoleThe successful candidate will be responsible for overseeing the daily operations of our supermarket, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Customer Service Management: Manage customer...

  • HR Operations Manager

    1 month ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Filinvest Group is a dynamic organization seeking an experienced HR Operations Manager to join our team. In this role, you will be responsible for overseeing all HR operations, including talent acquisition, benefits administration, and HR operational excellence.As the ideal candidate, you will have a deep understanding of various HR functions and be able to...

  • HR Operations Manager

    4 weeks ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Job Title: HR Operations ManagerAbout Us:Filinvest Group is a leading company that values excellence and innovation in all aspects of our business. We are committed to delivering exceptional results and providing opportunities for growth and development.Salary Range: $120,000 - $180,000 per yearJob Description:We are seeking an experienced HR Operations...

  • Elevator and Escalator Service Operations Manager

    2 months ago

    Ayala Alabang, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    About the RoleWe are seeking an experienced Elevator and Escalator Service Operations Manager to join our team at John Clements Recruitment Inc.Job DescriptionThe successful candidate will be responsible for assisting their superior in planning and organizing the overall activities of the Service Department, ensuring that the company's set quality and...

  • HR Operations Manager

    3 weeks ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    At Filinvest Group, we are seeking a highly skilled HR Operations Manager to lead our HR team.This role is an exciting opportunity for a seasoned professional to leverage their expertise in HR operations, including talent acquisition, benefits administration, and process improvement.The successful candidate will have a strong track record of managing HR...

  • IT Operations Manager

    1 month ago

    Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Job Title: IT Operations Manager Hunter's Hub, Inc. is seeking a highly skilled IT Operations Manager to lead our incident response team. This role requires a strong background in IT operations, problem management, and change management. About the Role:The IT Operations Manager will be responsible for ensuring timely resolution of incidents, maintaining...

  • Store Operations Manager

    1 month ago

    Ayala Alabang, National Capital Region, Philippines Waltermart Supermarket Inc. Full time

    About Waltermart Supermarket Inc.Waltermart Supermarket Inc. is a leading retail company that operates in the Philippines, providing quality products and services to its customers.Job Title: Store Officer in ChargeThe Store Officer in Charge is a critical role that oversees the daily operations of our department store, ensuring smooth and effective...

  • Housekeeping Operations Manager

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Operations Manager to oversee the general operation, cleanliness, and maintenance of all areas of Housekeeping at Filinvest Group's Crimson Hotel in Manila.About UsFilinvest Company is a leading hospitality provider in the Philippines, dedicated to delivering exceptional customer...

  • Transportation Operations Manager

    3 weeks ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    About the RoleAs a key member of the Filinvest Group, we are seeking an experienced Transportation Manager to oversee our transportation operations and ensure seamless logistics within our premises. This role is ideal for professionals with a passion for traffic management, transportation planning, and customer service.

  • Operations Management Specialist

    22 hours ago

    Ayala Alabang, National Capital Region, Philippines Infinityfoods Alliance Inc Full time

    Company OverviewInfinityfoods Alliance Inc is a leading food technology company seeking an experienced Operations Management Specialist to join our team. As a key member of our management staff, you will be responsible for overseeing the day-to-day operations of our food and beverage services.Job SummaryWe are looking for a highly skilled and organized Team...

  • Front Office Operations Manager

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Job Title:Front Office Operations ManagerAbout the Role:The Front Office Operations Manager plays a vital role in ensuring seamless and efficient daily front office operations at Filinvest Hotel, Crimson Hotel Filinvest City Manila. This position supports the Front Office Manager in managing the team, maintaining high service standards, and delivering...

  • Housekeeping Operations Manager

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Filinvest Group: Crimson Hotel Filinvest City Manila is seeking a skilled and detail-oriented Housekeeping Supervisor to oversee the general operation, cleanliness, and maintenance of all areas.About UsWe are a leading hotel management company with a reputation for excellence in providing exceptional guest experiences. Our team is dedicated to delivering...

  • Database Operations Manager

    1 month ago

    Ayala Alabang, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Job DescriptionHunter's Hub Inc. is seeking a highly skilled Database Operations Manager to join our team.About the RoleWe are looking for a seasoned professional with extensive experience in ITIL framework, infrastructure management, and database administration. The ideal candidate will possess strong leadership skills, excellent communication...

  • Financial Operations Manager

    4 weeks ago

    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the RoleWe are seeking a highly skilled Financial Operations Manager to join our team at TASQ Staffing Solutions. As a key member of our organization, you will play a crucial role in ensuring the timely compliance with BIR reportorial requirements and supporting analyses.ResponsibilitiesUnder the general direction of the VP Finance Shared Services and...

  • IT Service Delivery Manager

    1 month ago

    Ayala Alabang, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Job Summary: We are seeking an experienced IT Service Delivery Manager to join our team at Hunter's Hub Incorporated. The successful candidate will be responsible for overseeing the delivery of IT services, ensuring timely resolution of incidents, and managing changes to infrastructure scope.About the Role: As an IT Service Delivery Manager, you will be the...

  • Financial Operations Manager

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Filinvest Group Full time

    Filinvest Group: A Leading Hospitality EnterpriseWe are seeking a highly skilled Financial Operations Manager to join our team at Filinvest Company, Hospitality Enterprise Resources Corp. The successful candidate will be responsible for driving the implementation of financial processes and ensuring the delivery of Service Level Agreements, Performance...

  • Senior Operations Manager

    1 month ago

    Ayala Alabang, National Capital Region, Philippines RecruiterPH Full time

    RecruiterPH is seeking a skilled Senior Operations Manager to join our team. With a strong background in the insurance industry, this individual will be responsible for managing processes, implementing performance standards, and ensuring high levels of service and quality.About the RoleThe ideal candidate will have at least 3 years of supervisory experience...