Senior Operations Manager
1 week ago
RecruiterPH is seeking a skilled Senior Operations Manager to join our team. With a strong background in the insurance industry, this individual will be responsible for managing processes, implementing performance standards, and ensuring high levels of service and quality.
About the RoleThe ideal candidate will have at least 3 years of supervisory experience in the BPO industry and a bachelor's degree from an accredited institution. They should also possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
A minimum salary of $60,000 per year is expected for this role, commensurate with experience and qualifications.
Key Responsibilities- Manage staff assignment based on business needs and capacity, ensuring optimal resource utilization and cross-training opportunities.
- Coach team members on proper handling of transactions and implement full adherence to existing tools used to measure performance.
- Identify staffing requirements and participate in the hiring process to ensure suitably skilled individuals are hired.
- Develop resources to take key positions such as Supervisor/Team Leader, Quality Auditor, or Trainer, and execute career development plans for direct reports.
As a Senior Operations Manager at RecruiterPH, you can expect a comprehensive benefits package, including a competitive salary, opportunities for professional growth and development, and a dynamic work environment.
We offer a range of benefits to support your overall well-being, including access to health and wellness programs, flexible work arrangements, and a generous paid time-off policy.
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