Medical Transportation Coordinator
2 days ago
This role involves coordinating non-emergency medical transportation services. As a dispatcher, you will use software to dispatch drivers and monitor their locations in real-time.
Key Responsibilities- Call Taking & Customer Service:
- Answer incoming calls professionally and courteously using designated communication platforms.
- Assist clients with trip inquiries, modifying or canceling trips based on client needs.
- Monitor driver locations and adjust routes in real-time to address delays or last-minute changes.
- Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.
- Verify client eligibility for services and ensure accurate data entry into dispatch software.
- Provide clients with trip confirmations, estimated pick-up times, and driver details.
- Address client concerns and maintain professionalism.
- Strong customer service skills, including conflict resolution and patience.
- Ability to multi-task in a fast-paced environment.
- Excellent verbal and written communication skills.
- Knowledge of HIPAA policies and confidentiality best practices.
- Reliable internet connection and ability to work remotely.
This role offers the opportunity to work remotely and have a flexible schedule.
About UsWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.
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