Non-Emergency Medical Transportation Coordinator

2 days ago

Quezon City, National Capital Region, Philippines beBeeTransportation Full time $7,200 - $7,800

Medical Dispatcher Role Overview

Job Summary:

This role is responsible for assisting in the coordination of non-emergency medical transportation services.

Key Responsibilities:
  • Call Handling & Customer Service:
    • Answer incoming calls professionally and courteously using designated communication platforms
    • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs
  • Driver Monitoring & Compliance:
    • Track vehicle movement, ensuring adherence to schedules and trip assignments
    • Identify potential delays, traffic issues, or safety concerns and promptly notify drivers and clients
  • Data Management & Documentation:
    • Maintain accurate and up-to-date trip records, client information, and driver logs
    • Input trip details into dispatch software and update any modifications in real-time (assigned and reassigned trip details)
  • HIPAA Compliance & Confidentiality:
    • Handle sensitive patient information in compliance with HIPAA regulations and company confidentiality policies
    • Ensure that all client details, medical appointment information, and personal health records remain secure
Qualifications & Requirements:
  • Experience in NEMT dispatching or customer service (desired)
  • Ability to learn our dispatch software or other NEMT dispatching platforms
  • Familiarity with call center communication systems
  • Strong customer service skills, including conflict resolution and patience
  • Ability to multi-task in a fast-paced, high-call-volume environment

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