Luxury Customer Experience Specialist

2 months ago

Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time

About Lexus Manila Inc.

Luxury customer experience is at the heart of everything we do. As a Luxury Customer Experience Specialist, you will be responsible for providing exceptional service to our valued customers in the showroom.

Job Summary

We are seeking an experienced and skilled individual to join our team as a Luxury Customer Experience Specialist. This role involves greeting and welcoming customers, ensuring their needs are met promptly and professionally, and promoting a positive first impression of our brand.

About the Role

  • Greet and welcome all incoming customers and guests in a friendly and professional manner
  • Promote Lexus In-Moment Survey and encourage customers to answer Happy or Not Survey after their Sales/Showroom experience
  • Welcome and greet all appointment and walk-in customers upon arrival in the showroom
  • Create a positive first impression and create an engaging work environment
  • Assist every customer and ensure they receive accurate and prompt assistance and/or guide them to the appropriate Sales Consultant depending on their needs
  • Serve as a liaison between customers and Sales associate, relaying relevant information accurately and promptly
  • Ensure that showroom customers are being attended to by their Sales Consultants
  • Answer the local phone in Showroom reception and ensure that the post is manned by an SC when going on breaks to avoid abandoned and missed calls
  • Assist in scheduling and confirming test drive appointments daily as well as the time they arrived and ensure they are being attended to by the Sales Consultant
  • Strive to ensure a positive customer experience by addressing Sales reception customer inquiries promptly and professionally
  • Assist to check reading materials (e.g. newspapers, magazines), price list, and other sales collaterals are up-to-date and in place
  • Identify the number of daily walk-ins for Sales Reception
  • Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the Sales Consultant/Service Consultant
  • Perform duties that may be assigned from time to time by CRO/CRM

Requirements

  • Candidate must possess at least a Bachelor's/College Degree (Preferably HRM-related courses)
  • Experience at least 2 years of reception experience in an automotive dealership or equivalent
  • Position is for permanent/full time position
  • Proficient in MS Office applications
  • Kaizen
  • 5S
  • Customer Focus
  • Communication and Interpersonal Skills
  • Will to succeed (Resilience & perseverance)
  • Promotes superior customer satisfaction to all service reception associates
  • Excellent communication, Telephone Etiquette and interpersonal skills
  • Willing to work in BGC Taguig City

Salary

The estimated salary for this role is PHP 45,000 - PHP 60,000 per month, depending on experience and qualifications.

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