Senior Luxury Client Relations Manager

2 days ago


Taguig, National Capital Region, Philippines Funtomato Consultancy Full time
About the Role

Funtomato Consultancy is seeking a highly experienced and skilled Senior Luxury Client Relations Manager to lead our VIP department. This role requires strategic leadership, operational oversight, and exceptional relationship management skills to drive client acquisition, engagement, and retention.

Key Responsibilities:
  • Strategic Planning and Execution: Develop and implement the VIP department's business strategy, focusing on maximizing client satisfaction, loyalty, and revenue.
  • VIP Client Acquisition and Retention: Collaborate with marketing and sales teams to create and execute strategies for attracting new VIP clientele and retaining existing high-value clients.
  • Team Leadership and Development: Lead and manage the VIP team, including VIP Managers, Hosts, and support staff.
  • Relationship Management: Cultivate and strengthen relationships with VIP clients, ensuring exceptional, personalized service and prompt issue resolution.
Requirements:

To be successful in this role, you will need:

  • A Bachelor's or Master's degree in Hospitality Management, Business Administration, Marketing, or a related field.
  • At least 8-10 years of experience in Macau VIP services, luxury hospitality, or client relations within the casino or gaming industry, with at least 5 years in a leadership role.
  • A proven track record in client acquisition, retention, and VIP program development.
Working Conditions:

This role requires flexibility, including working nights, weekends, and holidays, to meet the needs of VIP clients. You must be able to work effectively in a high-stakes, fast-paced environment, managing multiple priorities simultaneously.



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