Remote Customer Support Specialist

2 weeks ago

Cainta, Calabarzon, Philippines beBeeService Full time $30,000 - $45,000
Customer Service Representative Job Description

Our company is seeking a highly skilled and motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.


The ideal candidate will possess excellent verbal and written communication skills, be able to work in a fast-paced environment, and have a strong ability to problem-solve and think critically.


Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide product and service information to customers, both over the phone and via email or chat.
  • Work closely with internal teams to resolve complex customer issues.
  • Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction scores.

Required Skills and Qualifications:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience required, preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong analytical and problem-solving skills.

Benefits:

  • Competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Generous paid time off and holidays.
  • Professional development opportunities and training programs.

Additional Information:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit to background checks and drug screenings.
  • Must have a high-speed internet connection and quiet workspace at home.

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