Community Experience Coordinator

3 days ago


Manila, National Capital Region, Philippines beBeeCommunity Full time $75,000 - $100,000
Job Description

As a Community Engagement Manager, you will be responsible for promoting engagement communication strategies to the DataForce Community and acting as a stakeholder for both the Community member experience and business needs related to Community satisfaction, consolidation, and growth.

Key Responsibilities:
  • Promote relevant and adaptable strategies to lead, coordinate, and monitor communication with community members.
  • Liaise with Technology Development, Delivery, and Marketing departments as Community stakeholder to provide requirements and follow-up on deliveries.
  • Set and continually manage community members expectations, while actively working to improve the community experience.
  • Follow sourcing strategy to reach project's targets based on past data and research.
  • Perform root cause analysis for community escalations and proposing corrective actions.
  • Prepare material for presentations regarding community insights for internal and external customers.
  • Implement strategies for building and maintaining a large, engaged community.
  • Closely collaborate with cross-functional teams to identify and manage goals.
  • Participate in the onboarding process for newcomers and act as a point of contact for all Community Engagement processes.
  • Identify and track relevant community KPIs.
  • Plan and organize community satisfaction surveys, converting results into actionable insights.
  • Review delivery communication KPIs and workflows, making adjustments as necessary.


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