Healthcare Support Associate Position

14 hours ago

Manila, National Capital Region, Philippines beBeeCare Coordinator Full time ₱2,432,493 - ₱3,992,154
Healthcare Support Specialist

This role requires delivering high-quality care to members and providers.

Key Responsibilities:
  • Manage member intake, admission/discharge information, and notification post-activation
  • Collaborate with hospitals, clinics, facilities, and the clinical team to manage requests from members and providers
  • Process incoming and outgoing referrals, prior authorizations, intake, notification, and census roles
  • Provide triage and care coordination notification cases for non-clinical assessment/intervention
  • Handle member inquiries and provider resolution
  • Ensure compliance with employment contract terms, company policies, and procedures

This is a high-volume customer service environment requiring efficiency, productivity, and thoroughness when interacting with members over the phone. A flexible schedule including evening hours is also required.

Required Qualifications:
  • High School Diploma or GED
  • 1+ year of customer service experience analyzing and solving customer problems
  • Microsoft Word and Excel skills for document creation, editing, and sending
  • Ability to type and talk simultaneously while navigating multiple screens

Preferred qualifications include experience working within the healthcare industry, Medicare and/or Medicaid services, metric-driven work environments, call center experience, ICD-9 and CPT codes knowledge, and clerical or administrative support backgrounds.

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