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Customer Experience Coordinator

3 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time $35,000 - $55,000
Job Title

We are seeking a detail-oriented and organized professional to support our Customer Success team in delivering exceptional client experiences.

About the Role

This role plays a critical part in helping account teams stay ahead of client needs, manage escalations, and prepare for key customer touchpoints. You will handle a range of coordination tasks, data management, and reporting needs to support both proactive and ad hoc client engagement.

This position is part of a growing Customer Success model designed to support our mid-market client segment. You will work closely with Success Managers, Account Executives, and cross-functional partners to keep accounts organized, healthy, and informed.

Key Responsibilities
  • Data Analysis: Run data analysis projects and generate customer usage reports as needed.
  • Client Communication: Coordinate outbound communications to customers, such as release notes, webinar invites, and other product-related updates.
  • Platform Expertise: Become an expert in our platform, with the ability to learn new features quickly, troubleshoot issues, and explain how the product works in a way that customers can easily understand.
  • Project Management: Take on project-based assignments to support strategic customer initiatives or internal process improvements.
Requirements
  • Experience: 1–2 years of experience in account coordination, customer success, support, or operations.
  • Skills: Strong communication skills, comfort collaborating across teams, ability to juggle multiple priorities, and proficient in tools like Google Suite, PowerPoint, Excel.
Benefits

You'll be part of a dynamic team, working with innovative technology to deliver exceptional customer experiences. You'll have opportunities to grow and develop your skills, and be recognized for your contributions.

What We Offer
  • Opportunities for Growth: Professional development and growth opportunities within the company.
  • Diverse Team Environment: Collaborative and inclusive team environment.
  • Recognition and Rewards: Opportunities to be recognized and rewarded for your contributions.
How to Apply

Please submit your application, including your resume and a cover letter explaining why you're the ideal candidate for this role.