Operations Communication Coordinator

2 weeks ago

Manila, National Capital Region, Philippines NexusPoint Full time ₱300,000 - ₱450,000 per year

At NexusPoint, our Communication Coordinator is the first point of contact for incoming maintenance requests and plays a vital role in ensuring smooth communication between clients, vendors, and internal teams. This position requires a customer-service–oriented professional with excellent attention to detail and the ability to manage multiple priorities at once. From answering phones and documenting calls accurately to coordinating with vendors and following up on ongoing projects, this role is essential in keeping operations organized, efficient, and responsive.

THE ROLE

We are looking for a Communication Coordinator to join our team and serve as the central point of contact for maintenance requests, vendors, and internal communication. This role blends customer service, detailed documentation, and vendor coordination to ensure projects and requests are handled efficiently and with professionalism. The ideal candidate is organized, detail-oriented, and able to juggle multiple priorities while maintaining excellent communication across all parties.

KEY RESPONSIBILITIES

1. Call Handling & Customer Service

  • Answer incoming phone calls promptly and professionally.
  • Provide excellent customer service, ensuring callers feel supported and valued.
  • Document and log all maintenance requests accurately.

2. Documentation & Communication

  • Capture call details with precision and relay them to the responsible team members.
  • Maintain accurate records of all requests, updates, and resolutions.
  • Track and follow up on outstanding issues until completion.

3. Vendor Coordination

  • Contact vendors regarding new and ongoing maintenance requests.
  • Follow up with vendors to ensure timely progress and completion of work.
  • Assist in scheduling and managing vendor activities.

4. Multi-Tasking & Project Support

  • Manage multiple incoming requests and projects simultaneously.
  • Keep stakeholders updated on the status of projects and maintenance items.
  • Support the team with general administrative tasks as needed.

5. Other duties as assigned.

QUALIFICATIONS
  • Experience: 2–3 years in a customer service, call handling, or administrative coordination role.
  • Communication: Strong verbal and written communication skills; confident and professional phone presence.
  • Detail-Oriented: Ability to capture and document details accurately without errors.
  • Organized & Efficient: Proven ability to juggle multiple priorities and deadlines.
  • Technical Skills: Proficiency with phone systems, CRMs, and basic office software.
  • Customer Focused: Friendly, approachable, and solutions-driven personality.
PERSONAL ATTRIBUTES
  • Professional & Personable – Maintains a positive, service-first demeanor.
  • Problem-Solver – Can troubleshoot issues and escalate appropriately.
  • Reliable & Dependable – Consistently follows through on commitments.
  • Calm Under Pressure – Handles multiple tasks and requests without becoming overwhelmed.
  • Team-Oriented – Works well with vendors, clients, and internal staff.
BONUS POINTS (NICE TO HAVE)
  • Experience in the construction industry.

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