Automotive Technical Assistance Specialist

6 days ago

Batangas, Calabarzon, Philippines beBeeAutomotive Full time ₱900,000 - ₱1,200,000

Unlock a rewarding career as an Automotive Technical Assistance Specialist.

About the Role

This is a fantastic opportunity to leverage your technical expertise and passion for automotive repair to deliver exceptional customer experiences. As an Automotive Technical Assistance Specialist, you will be working with dealerships to diagnose complex technical issues and provide solutions related to vehicle performance and repairs.

Your extensive knowledge of vehicle systems, diagnostics, and repair processes will enable you to analyze reported problems, identify root causes, and provide clear, actionable solutions. Your strong communication skills, combined with a focus on empathetic customer interactions, will ensure efficient problem resolution and high customer satisfaction.

Key Responsibilities
  • Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
Qualifications
  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • Certifications: State or ASE Certified.
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.
Benefits

We offer a dynamic work environment that prioritizes in-person collaboration while providing flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Our inclusive culture ensures everyone can thrive.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Manufacturing and Customer Service
Industries
  • Consumer Services

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