Customer Renewal Sales Professional

1 week ago


Manila, National Capital Region, Philippines SolarWinds Full time
Job Overview

SolarWinds is seeking a skilled Customer Renewal Sales Professional to join our team. In this role, you will be responsible for driving industry-leading renewal rates and maintaining a large volume of renewals with a high call and email volume daily.

Key Responsibilities
  • Collaborate with customers, partners, and internal stakeholders to develop trusted relationships and drive high ROI on SWI.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
  • Partner with Customer Success & Account Executives to maximize account growth opportunities by playing an active role on the account team and helping identify expansion and cross-sale opportunities.
  • Decrease churn in the assigned customer base by identifying and executing strategies to retain customers.
  • Prioritize responsibilities within your customer segment, differentiating between accounts at risk and balancing daily activity and velocity sales.


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