Sales Renewals Representative

1 week ago

Manila, National Capital Region, Philippines ePLDT, Inc. Full time

Job Summary:

We are seeking a detail-oriented and organized professional to drive renewals of the existing sales contract with existing customers to protect the revenue base, avoid revenue churn, and determine potential upsell for revenue growth. The role entails fulfillment of essential pre-requisites such as management of customer data and safekeeping of customer records and contracts, ensuring data integrity across all related documents and systems.

KEY RESPONSIBILITIES:

  • Renewals Management:Drive renewals for the business and keep track of the status until closure.
    • Identify customers that are subject for renewals on a periodic basis.
    • Proactively notify customers regarding upcoming renewals.
    • Prepare renewals' proposal and handle its submission to customers.
    • Monitor and perform follow-through with customers until the renewal's opportunity is closed.
    • Secure signed customer contracts.
  • Database Management: Maintain accurate and up-to-date customer data, ensuring data integrity and cleanliness.
    • Update and maintain in an organized spreadsheet or database all existing customer information and its relevant service subscription.
    • Communicate effectively with internal stakeholder to ensure alignment of the database across various systems.
  • Contract Management: Organize and maintain records of complete customer contracts.
    • Systematically and efficiently manage the inventory and safe keeping of customer contract.
  • Any other tasks that may be assigned by the immediate superior.

QUALIFICATIONS:

  • Bachelor's Degree Graduate - preferably in Industrial Engineering, Accounting or equivalent experience related to the requirement of the job post
  • Has basic knowledge on database management, contract administration, or customer support. Advance knowledge and experience would be a plus
  • Knowledge on CRM software and Microsoft Office tools
  • Strong attention to detail and organizational skills
  • Excellent communication and influencing skills for internal / external customer interactions
  • Has the ability to work independently and manage multiple tasks efficiently
  • Highly collaborative and self-motivated individual
  • Capacity to adapt quickly to changing circumstances
  • Ability to work under pressure and deliver quality output
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