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Customer Success Specialist

2 weeks ago


Manila, National Capital Region, Philippines Celigo Full time

About Celigo:

Celigo is a visionary company in the iPaaS space, offering a unique set of tools to simplify integration and automation processes. Our commitment to innovation and customer success drives us to deliver exceptional results.

As an Account Manager at Celigo, you will play a critical role in driving customer growth, satisfaction, and success. You will be responsible for managing existing accounts, identifying new opportunities, and developing strategies to drive revenue growth.

Key Responsibilities:
  • Account Management: Develop and maintain strong relationships with existing accounts, ensuring high levels of customer satisfaction and driving revenue growth.
  • Sales Strategy: Identify opportunities for growth within existing accounts and develop strategies to drive revenue growth through upselling, cross-selling, and renewals.
  • Account Planning: Develop and execute account plans to achieve sales targets and increase account value.
  • Customer Engagement: Engage with customers to understand their needs and provide expert guidance on how Celigo's solutions can address their challenges.
  • Renewal Management: Manage the contract renewal process, ensuring high renewal rates and customer retention.
  • Cross-functional Collaboration: Collaborate with internal teams to ensure a seamless customer experience.

What We Offer:

  • A remote-first culture.
  • Competitive compensation.
  • A high-growth, collaborative, and inclusive work environment.
  • Generous benefits package.