Customer Success Advocate

4 days ago


Manila, National Capital Region, Philippines Kigo, a Guesty Company Full time

Kigo, a Guesty Company, is seeking a skilled Customer Experience Specialist to join our team

As a leading provider of innovative solutions for the hospitality industry, we are committed to excellence and customer satisfaction. The Customer Experience Specialist plays a vital role in ensuring that our clients receive top-notch support and guidance.

This is a unique opportunity to leverage your technical skills, communication expertise, and passion for helping others to drive business growth and customer success.

The ideal candidate will possess a strong understanding of technology, excellent problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

  • Deliver prompt and accurate responses to customer inquiries via various channels.
  • Offer comprehensive technical support, including written and verbal guidance.
  • Identify and resolve customer issues, manage ticket queues, and collaborate with technical teams.
  • Contribute to the development of knowledge base articles and share best practices.
  • Work closely with developers to ensure seamless customer experiences.

Requirements:

  • Native English language proficiency.
  • Minimum 2 years of experience in a similar role.
  • Strong technical aptitude and computer skills.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced environment and prioritize tasks effectively.
  • Capacity to analyze problems, provide solutions, and communicate effectively.
  • Sound judgment and creative thinking.
  • Customer-focused attitude and willingness to exceed expectations.
  • Empathetic and positive demeanor.
  • Fast learner with a growth mindset.
  • Hardworking and deadline-driven.
  • Proficient in ticketing systems and comfortable with flexible scheduling.
  • Desirable: experience with booking platforms and technical tools.


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