Cryptocurrency Success Specialist

5 days ago


Manila, National Capital Region, Philippines Fusion Markets Full time
About the Role:
Fusion Markets is seeking a highly skilled Crypto Customer Success Specialist to join our team. As a Crypto Customer Success Specialist, you will be responsible for ensuring that customers have an exceptional experience with our digital asset services.

Key Responsibilities:
- Provide frontline user assistance, responding promptly to questions and troubleshooting problems.
- Collaborate with internal teams to address complex issues and track resolution times.
- Document frequent user concerns and share insights with product and marketing teams for continuous improvement and retention strategies.

Growth & Marketing Support:
- Assist in producing engaging content that resonates with potential and existing users, promoting trust and interest in Fusion Markets.
- Identify emerging crypto trends and gather feedback from the community, contributing ideas for low-cost campaigns that convert.
- Track key support metrics, user satisfaction scores, and campaign outcomes, ensuring data-driven decisions for continuous growth.

Qualifications:
- Demonstrated knowledge of cryptocurrency concepts, including trading, wallets, and DeFi.
- Professional level English and excellent communication skills.
- Experience in a customer-facing role, ideally within tech, fintech, or a fast-paced digital environment.
- Solution-focused attitude and ability to adapt to new challenges.
- Experience or interest in social media, or community management.
- Ability to juggle multiple tasks while keeping a keen eye on quality and detail.

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