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Customer Success Specialist

2 weeks ago

Manila, National Capital Region, Philippines iSupport Worldwide Full time

iSupport Worldwide is seeking a Customer Success Specialist to help us drive customer satisfaction and loyalty.

About the Role

We need someone with excellent communication skills and a proven track record of delivering exceptional customer experiences.

The ideal candidate will be able to work closely with customers to understand their needs, provide tailored solutions, and collaborate with internal teams to ensure seamless delivery.

Key Responsibilities
  • Work closely with customers to understand their business requirements and provide tailored solutions
  • Collaborate with internal teams to ensure seamless delivery and meet customer expectations
  • Provide training and support to customers on new functionalities and enhancements
  • Document technical designs, configurations, and system processes to ensure clarity and maintainability
Requirements
  • A minimum of 3 to 5 years of experience in Salesforce development
  • Required: Salesforce Certified Platform Developer I; Preferred: Salesforce Certified Platform Developer II or Salesforce Certified Administrator
  • Excellent communication and interpersonal skills
  • Strong analytical thinker with the ability to translate business requirements into technical solutions
What We Offer
  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks